Computer Infrastructure Support Services (CISS) provides central computing services and end-user support to the students, faculty, staff, retirees, and alumni of Illinois State University.
CISS is located in Julian Hall, across from the Alamo II. The main office is Julian Hall 154, which is open Monday through Friday from 8:00am - 4:30pm. You can reach the main office by calling (309) 438-8800.
CISS Systems- CISS Systems manages core electronic systems at Illinois State University, including ULID accounts, email, web hosting, Exchange, Active Directory, LDAP, WINS, Datastore01, server backup, iCampus hardware infrastructure, uPrint, and ePO. Contact CISS Systems at help@ilstu.edu.
University Computer Help Desk www.helpdesk.ilstu.edu- The Help Desk supports students, faculty, staff and retirees of the University, including PC and Mac support for personally-owned computers. The Help Desk resets ULID passwords, assists in ULID account issues, and provides walk-in and phone support. The Help Desk also maintains the Magic Enterprise trouble ticket system. Contact the Help Desk at (309) 438-HELP or at helpdesk@ilstu.edu.
University Labs www.ulabs.ilstu.edu- Located throughout campus, uLabs is comprised of six computer labs containing nearly 400 seats. CISS manages the operations of the STV 250 complex and the 4 residence hall labs in Manchester, Walker, Watterson, and Whitten. The Milner Library computer lab follow the same software and computing standards as the other uLabs.
Workstation Support- CISS Workstation Support provides technical support to the offices of the president and provost.